Click & Collect is available in all stores excluding Lisburn at this time.

It's free to Click & Collect.

You can book a collection slot up to 5 days in advance.

Unfortunately we aren't able to offer same day collection slots at this time.

We have a carefully selected range of products available to Click & Collect. We're adding products regularly to the Click & Collect range.

We accept Visa, Mastercard and American Express.

You are able to pay using a Dobbies Giftcard. We hope to be able to accept HTA and Wyevale Giftcards in the near future.

Currently you're unable to make changes to products or quantities once you have placed your order. If you change your mind or are unhappy with an item then the product will need to be returned in store after collection.

If you need to change the day and/or time of collection, please call our Customer Services team on 0131 561 6406 and select option 4. Lines are open Monday to Friday, 10am to 4pm.

If you need to cancel your order, please call our Customer Services team on 0131 561 6406 and select option 4. Lines are open Monday to Friday, 10am to 4pm.

Yes, simply add your Club Plus card number on the basket page of your order and the discount will be automatically applied to the relevant products.

Club members can collect points on all eligible products. Don’t forget to add your card number to the basket section when you place your order. Points will be added to your account within 48 hours of your Click & Collect order being placed.

Dobbies Club points will be added to your account within 48 hours of your Click & Collect order being placed.

Unfortunately it isn't possible to use these as payment currently.

Collect your order from the dedicated Click & Collect collection point.

Please bring your order confirmation, either as an email on your phone or as a printed copy. Please also bring your ID – this can be your payment card, a photocard driving licence or passport.

Our team members are adhering to social distancing guidance and will keep a safe distance.

To help protect you from fraud we will not release an order without confirmation of the order number and seeing the ID associated with the order.

Unless otherwise stated products won’t be packed in bags or boxes.

If someone else is picking the order up on your behalf, the person you have nominated must also show the order number and their photo ID. Simply enter their name as part of the checkout process.

Please check the junk mail folder in your email account. If not, bring your photo ID and give your surname and postcode to the team member at the collection point when you collect your order.

Please call our Customer Services team on 0131 561 6406 and select option 4, to check that your order has been received. Lines are open Monday to Friday, 10am to 4pm.

We’re only able to hold your order until the store closes on the day you are due to collect. You’ll be issued with a refund if you do not collect your order. This will take 3 to 5 working days to reach your account.

We hope you’re happy with your order. If you change your mind or are unhappy with any items, they will need to be returned to store with a copy of your order confirmation email.

Refunds will take 3 to 5 days to reach your account.