Help Centre

We continue to follow Government guidance and regional guidelines across the UK. For all garden centres and restaurants that are open, strict social distancing measure remain in place. You can find our latest update here.

Online delivery is still operating however please be aware that delivery times may be extended as both our team and our suppliers adapt to new ways of working in order to stay safe.

Our Customer Service team are working remotely and operating reduced hours with phone lines open Monday – Friday, 10am – 4pm.

There may be a longer delay in us responding than usual and we ask for your patience as we work through a high level of contacts. 

Search our knowledge base for answers to common questions, alternatively you can Contact Us.

Category: Christmas Events

What does Book with Confidence mean?

Book with Confidence gives customers reassurance of a full refund if the event needs to be cancelled. It also means if you choose to cancel 3 or more days before the event then you’ll receive a full refund. And if you let us know with less than 3 days to go, we’ll give you a voucher to use at a future event.

How will you manage social distancing?

Our events have been carefully planned in line with current social distancing guidelines to help protect the safety of our customers and team members.

Will Santa’s grotto look different this year?

Our grottos have been designed to allow us to safely manage the queue and maintain social distancing. The grottos themselves will be very similar with either an open grotto or a larger hut to make sure we have enough space for people to move around safely.

Will Santa and the elves be wearing a face covering?

Based on current guidelines, our elves will be wearing face coverings in all our Grottos.  Santa will wear a face covering in England and Wales.  In Scotland and NI Santa will be a 2m distance away from families however we may have some Santa’s wearing face coverings.  We appreciate that this isn’t ideal however this allows us to operate safely within the guidelines.

Who is required to wear a face covering?

We ask that all adults, who are able to, wear a face covering when not seated and eating at a restaurant table. In addition, all adults should wear a face covering throughout the Grotto and Santa Paws experience. 

In Scotland, children aged 5 or over are also required to wear a face covering.

Will it still feel magical?

We’re pulling out the stops to keep the Christmas magic alive. For our breakfast/tea with Santa events, there will be lots of fun activities for children and these are likely to be based at the table. We will invite children to meet Santa in a standalone area and they will receive their gift here. Photos are also still possible.

Will you be allowed to play music?

While current guidelines may restrict the use of music in some of our restaurants, we continue to assess any changes to this on the lead up to all events.  This may include us making slight adjustments to events to ensure they still deliver a great experience.

How will you make sure that the bigger events like Breakfast with Santa are safe?

Our larger family events are planned at the start or end of the day when areas are quieter to allow us greater flexibility with distancing. Events during the day have a reduced capacity.  Areas for these events are planned to ensure the tables are the correct distance from each other, tables sizes will be restricted and activities and games may be limited to the table to stop movement within the area.  Families will be called up to meet Santa one at a time, with a 2m distance maintained at all times.

What events are being run in each store?

Stores Events
Aberdeen Santa's Grotto, Santa Paws
Altrincham Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk
Andover Santa's Grotto, Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk
Ashford Santa's Grotto, Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk
Atherstone Santa's Grotto, Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk, Santa Paws
Aylesbury Santa's Grotto, Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk
Ayr Santa's Grotto, Santa Paws
Birtley Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk
Braehead Santa's Grotto
Brighton Santa's Grotto, Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk
Bury St Edmunds Santa's Grotto, Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk
Cadnam Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk
Carlisle Santa's Grotto, Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk, Santa Paws
Chesterfield Santa's Grotto, Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk
Cirencester Santa's Grotto, Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk, Santa Paws
Derby Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk
Dundee Santa's Grotto, Santa Paws
Dunfermline Santa's Grotto, Santa Paws
Edinburgh Santa's Grotto, Santa Paws
Gailey Santa's Grotto, Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk
Galton Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk
Gillingham Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk, Santa Paws
Gloucester Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk, Santa Paws
Gosforth Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk, Santa Paws
Hare Hatch Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk, Santa Paws
Harlestone Heath Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk, Santa Paws
Havant Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk, Santa Paws
Huntingdon Santa's Grotto, Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk, Santa Paws
Inverness Santa's Grotto, Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk, Santa Paws
Kings Lynn Santa's Grotto, Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk, Santa Paws
Leicester Santa's Grotto, Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk
Lelant Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, , Winter Tea and Talk
Lisburn Santa's Grotto, Breakfast with Santa, Dobbie's Christmas Party, Santa's Arrival Breakfast, Santa's Arrival Lunch, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk, Santa Paws
Liverpool Santa's Grotto, Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk, Santa Paws
Livingston Santa's Grotto, Santa Paws
Marple Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk
Milngavie  Santa's Grotto, Santa Paws
Milton Keynes Santa's Grotto, Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk, Santa Paws
Moreton Park Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk
Morpeth Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk, Santa Paws
Northampton Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk
Pennine Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk
Perth Santa's Grotto
Peterborough  Santa's Grotto, Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk, Santa Paws
Ponteland  Santa's Grotto, Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk
Preston Santa's Grotto, Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk
Reading Santa's Grotto, Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk
Royston Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk 
Rugby Santa's Grotto, Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk
Sandyholm Santa's Grotto
Shenstone Santa's Grotto, Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk
Shepton Mallet Santa's Grotto, Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk
Shrewsbury Santa's Grotto, Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk
Southport Santa's Grotto, Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk, Santa Paws
Stapleton Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk
Stirling Santa's Grotto
Stockton Santa's Grotto, Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk
Stratford upon Avon Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk
Swansea Santa's Grotto, Breakfast with Santa, Dobbie's Christmas Party, Santa's Arrival Breakfast, Santa's Arrival Lunch, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk
Swindon Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk
Telford Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk
Thornbury Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk
Woodbridge Santa's Grotto, Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk
Woodcote Green Santa's Grotto
York  Santa's Grotto, Breakfast with Santa, Dobbie's Christmas Party, Christmas Afternoon Tea Sessions, Little Seedlings Christmas Stories, Winter Tea and Talk, Santa Paws


Updated 17th November 2020