Help Centre

Following updated guidance from Government, all stores have re-opened with strict social distancing measures. You can find our latest update here.

Online delivery is still operating however please be aware that delivery times may be extended as both our team and our suppliers adapt to new ways of working in order to stay safe.

Our Customer Service team are working remotely and operating reduced hours with phone lines open Monday – Friday, 10am – 4pm.

There may be a longer delay in us responding than usual and we ask for your patience as we work through a high level of contacts. 

Search our knowledge base for answers to common questions, alternatively you can Contact Us.

Category: Covid-19

An update from Dobbies

Following updated guidance from Government, all stores have re-opened with strict social distancing measures.

Full information can be found here.

 

Store Status

Following updated guidance from Government, all stores have re-opened with strict social distancing measures.

Find your local store

What store concessions are open?

Most store concessions are now open. 

Please find your local store using our store locator to see store specific concessions that are open. 

Do you offer discount for NHS staff?

We offer 10% off all garden centre and restaurant purchases for Blue Light cardholders when they present a valid card when making a purchase in-store.  

This offer is valid until 31 August 2020. 

Offer excludes: online purchases, gift cards, alcohol, Dobbies Club Plus membership, services, Calor gas, purchases from concession partners within a Dobbies store and team member discount. Not valid in conjunction with Dobbies Club Plus discount

For more details visit https://www.bluelightcard.co.uk/

Are the toilets open in-store?

Yes, our toilet facilities are open in each of our stores.