Help Centre

We continue to follow Government guidance and regional guidelines across the UK. For all garden centres and restaurants that are open, strict social distancing measure remain in place. You can find our latest update here.

Online delivery is still operating however please be aware that delivery times may be extended as both our team and our suppliers adapt to new ways of working in order to stay safe.

Our Customer Service team are working remotely and operating reduced hours with phone lines open Monday – Friday, 10am – 4pm.

There may be a longer delay in us responding than usual and we ask for your patience as we work through a high level of contacts. 

Search our knowledge base for answers to common questions, alternatively you can Contact Us.

Category: Covid-19

An update from Dobbies

We continue to follow Government guidance and regional guidelines across the UK. For all garden centres and restaurants that are open, strict social distancing measure remain in place.

The safety of our customers and team members is our number one priority.

Full information can be found here.

 

Store Status

We continue to follow Government guidance and regional guidelines across the UK. 

Our Swansea store is currently closed.

Find your local store

What store concessions are open?

Our store concessions in Scotland remain open.  

Altrincham All concessions closed
Andover Maidenhead Aquatics
Ashford Maidenhead Aquatics, Brogdales Butchers
Atherstone Garden Buildings Centre, Maidenhead Aquatics, Trotters
Aylesbury Lindengate, Maidenhead Aquatics, Pets Corner, Walter Smith Butchers, The Worlds Best Fruit & Veg
Beaconsfield All concessions closed
Birtley Green Fingers
Brighton Pets Corner
Bury St Edmunds Pets Corner
Cadnam Southern Aquatics
Carlisle A1 Sheds, Maidenhead Aquatics
Chesterfield Holland & Barrett, Maidenhead Aquatics, Meadowfresh Butchers, Pets at Home
Cirencester Garden Buildings Centre, Lakeland (Click & Collect only), Walter Smith Butchers
Derby Maidenhead Aquatics
Gailey All concessions closed
Galton Maidenhead Aquatics, OHE Garden Machinery, Stone Zone (Click & Collect only)
Gillingham Butchers of Brogdale, Love Mobility, Maidenhead Aquatics
Gloucester Malvern Garden Buildings
Gosforth Maidenhead Aquatics, Pets Corner
Hare Hatch Maidenhead Aquatics, Pets Corner, Pools Plus
Harlestone Heath Maidenhead Aquatics, Pets Corner
Havant Maidenhead Aquatics, Pets Corner, Skinner Sheds
Hungerford Pets Corner
Huntingdon Garden Buildings Centre, Maidenhead Aquatics, WalterSmith Butchers, WH Smith
Keston (Bromley) Pets Corner
Kings Lynn Maidenhead Aquatics, Norfolk Cabin Co
Leicester The Dog Parlour
Lelant All concessions closed
Liverpool Bexleys Butchers, Garden Buildings Centre, Maidenhead Aquatics
Marple Pets Corner
Milton Keynes Garden Buildings Centre, Hot Springs, Maidenhead Aquatics
Moreton Park Maidenhead Aquatics, Period Builders
Northampton Maidenhead Aquatics, Pets Corner
Pennine Pets Corner
Peterborough Hot Springs (Appointment only), Maidenhead Aquatics, Meadowfresh Butchers
Ponteland Garden Buildings Centre, Maidenhead Aquatics, Paul the Butcher
Preston Garden Buildings Centre, Maidenhead Aquatics
Reading (Grovelands) The Flowerstalk (Click & Collect only)
Royston Enterprise, Pets Corner
Rugby All concessions closed
Shenstone Pets Corner, R&J Butcher, Ripples Waterlife
Shepton Mallet All concessions closed
Shrewsbury Garden Buildings Centre
Southport Broughs Butchers, Garden Buildings Centre, Maidenhead Aquatics, We buy any car
Stapleton Lakeland (Click & Collect only), Maidenhead Aquatics, Pets Corner, Walter Smith Butchers
Stockton Maidenhead Aquatics
Stratford upon Avon Walter Smith Butchers
Swindon Costa, Maidenhead Aquatics, Pets Corner
Telford Pets Corner
Thornbury Maidenhead Aquatics
Woodbridge Maidenhead Aquatics, Pets Corner, Waveny Windows
Woodcote Green Maidenhead Aquatics
York Maidenhead Aquatics

Do you offer discount for NHS staff?

We offer 10% off all garden centre and restaurant purchases for Blue Light cardholders when they present a valid card when making a purchase in-store.  

This offer is valid until 30 April 2021. 

Offer excludes: online purchases, gift cards, alcohol, Dobbies Club Plus membership, services, Calor gas, purchases from concession partners within a Dobbies store and team member discount. Not valid in conjunction with Dobbies Club Plus discount

For more details visit https://www.bluelightcard.co.uk/

Are the toilets open in-store?

Yes, our toilet facilities are open in each of our stores.