Help Centre

Following updated guidance from Government, all stores have re-opened with strict social distancing measures. You can find our latest update here.

Online delivery is still operating however please be aware that delivery times may be extended as both our team and our suppliers adapt to new ways of working in order to stay safe.

Our Customer Service team are working remotely and operating reduced hours with phone lines open Monday – Friday, 10am – 4pm.

There may be a longer delay in us responding than usual and we ask for your patience as we work through a high level of contacts. 

Search our knowledge base for answers to common questions, alternatively you can Contact Us.

Category: Products

I have purchased a plant and it has died. I would like to know more about your lifetime plant guarantee.

For more information on our Lifetime Plant Guarantee please click here: Lifetime Plant Guarantee. Alternatively, the staff in your local store would be happy to assist you.

I have a question in relation to the availability of a specific product or item.

The best approach is to check the product page on our website, this will confirm the availability in stores around you.  If numbers are low, we recommend contacting the store directly to check what is in stock to save you a journey if not available.

The link to our store finder below confirms the contact details for each store:

/find-a-garden-centre/

What products do Dobbies sell?

We sell a wide variety of great products from vibrant plants, to fantastic gifts, to delicious food and drink.  There are lots of products online at Dobbies.com for you to browse, or it would be great to see you pop into one of our stores for a visit.

Find you local Dobbies:https://www.dobbies.com/locate-store?

Browse our website: https://www.dobbies.com/

How do I find out about the availability of a certain product?

To know what's available in store, please check with your local Dobbies:

Store finder: https://www.dobbies.com/locate-store?

Products on our website will let you know how many we have available:

https://www.dobbies.com/

Where can I get help and advice regarding plants?

Our in-store plant team are always more then happy to help provide advice and guidance. 

Find your local Dobbies: https://www.dobbies.com/locate-store?

Or why not attend one of our Grow How sessions:

/events/upcoming-events/grow-how-ask-the-expert/

I have a complaint regarding a product I have bought what should I do?

We are sorry you're not happy with your purchase.  Please feel free to bring the product back to store or contact us via our website.

Store finder: https://www.dobbies.com/locate-store?

Contact us: /contact-us-page/

What is Dobbies returns policy?

I want to know the balance on my gift card.

You can check the balance of your gift card online - /gift-cards/#?p=1&t=products&s=none&q=&c=15729

Or next time you visit one of our stores - https://www.dobbies.com/locate-store?

I would like to become one of your suppliers.

Please email supplier.support@dobbies.com and the appropriate team will contact you.

I would like to speak to one of your Buyers.

Thanks for getting in touch, please email the address below and the appropriate team will contact you.

 supplier.support@dobbies.com