Help Centre

We continue to follow Government guidance and regional guidelines across the UK. For all garden centres and restaurants that are open, strict social distancing measure remain in place. You can find our latest update here.

Online delivery is still operating however please be aware that delivery times may be extended as both our team and our suppliers adapt to new ways of working in order to stay safe.

Our Customer Service team are working remotely and operating reduced hours with phone lines open Monday – Friday, 10am – 4pm.

There may be a longer delay in us responding than usual and we ask for your patience as we work through a high level of contacts. 

Search our knowledge base for answers to common questions, alternatively you can Contact Us.

Category: Shopping Online

I am having issues ordering online, how do I resolve this?

Sorry there's been a problem.  So we can help, please contact our Online Shopping Team and they'll investigate.

Call: 0345 266 8010 and select option 3.

Contact us: /contact-us-page/

How do I qualify for free delivery?

If you're buying from, spend more than £29 and you will qualify for free delivery.

I want to use my gift card online

Dobbies own gift cards can only be used on line to book an event or pay for loyalty membership.

If you would like to buy a product, we are happy to arrange for your gift card to be changed to an online voucher code.  To do this the following steps will be needed:

1. Set up an on line shopping account on our website -

2. Contact Customer Services - /contact-us-page/

3. Confirm the long number on the front of the card

4. Advise the pin number on the back of the card

5. We will then transfer the value to an online voucher code 

Do I need an online account to buy from

Yes, to buy a product from us online, we ask that you set up an online shopping account -  This will allow you to view all your online purchases and manage your online account.

This is different to the Member Hub, which is for Dobbies Club and Club Plus members to manage their loyalty account.

Will I receive my loyalty points from an online purchase?

Yes, just make sure your registered email address is the same for your online shopping account as your Dobbies Club/Club Plus Member Hub.  Then the points will be added automatically to your membership the day after your purchase.

Can I use Interest Free Credit to buy an item on line?

Our Interest Free Credit option is only available for instore purchases.

Do you deliver to Northern Ireland?

Unfortunately, we do not currently deliver to Northern Ireland.

Apologies for any disappointment caused; we hope to able to deliver a service to Northern Ireland in the future.

How to create an online shopping account with

To help you set up an online shopping account we have created a help guide for you. 

Download it here.